Your culture survey results are worthless (here's what works)
Updated: Aug 26
TAKE #1 -- TRIGGER: The annual culture survey results are in. Engagement is down 15%. Trust in leadership is at an all-time low. Your response? Form a committee to analyze the data and create an action plan that'll be implemented "next quarter."
TAKE #2 -- INSIGHT: In my experience, culture surveys don't improve culture; they only document its decline . . . while pretending management actually cares. Employees see right through this. They tell you what's broken, you study it to death, then nothing meaningful changes. And next year's survey will, most likely, show the same problems, only with different numbers.
TAKE #3 -- SHIFT: Stop surveying culture annually. Start changing it immediately. If people say communication is poor, fix your meeting structure this week. If they say recognition is lacking, implement peer appreciation tomorrow. If they don't trust leadership, examine what leaders do that breaks trust, then stop doing it today.
KEEP IN MIND: Measuring temperature doesn't cure fever . . . taking medicine when prescribed does, even if it tastes bad.
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Let's pick up the pieces together.
L. Therese White
Employment Mediator
Workplace Conflict Resolution Coach
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